Frequently Asked Self Storage Questions
Ask us anything, we are here to help you.
General Questions
What can't I store?
You can store almost anything you want. The only exceptions are – Hazardous and Flammable Materials, Lithium batteries and items containing Lithium batteries, Illegal or Stolen Goods, Firearms or Explosives, Perishables or Organic Material.
Do I need my own Padlock?
Yes, you need your own padlock, that way you’re guaranteed to be the only person who has a key.
Payment Related
Are there any extra costs?
The price you are quoted includes your storage charges and GST. You will need a padlock to secure your unit. For insurance, you may already have a home contents policy that will cover you whilst in storage, let your insurance company know that you are storing with us and you should be covered. If not, we offer Insurance at extremely competitive rates through QBE.
How often do I need to pay?
Payment is one month in advance on move in and then on the anniversary date of each month thereafter. If you pay for 6 months or more in advance further discounts may apply.
How can I pay?
You can store almost anything you want. The only exceptions are – Hazardous and Flammable Materials, Lithium batteries and items containing Lithium batteries, Illegal or Stolen Goods, Firearms or Explosives, Perishables or Organic Material.
Popular Questions
What can't I put into storage?
You can store almost anything you want. The only exceptions are – Hazardous and Flammable Materials, Illegal or Stolen Goods, Firearms or Explosives, Foodstuffs or Organic Material.
Can I transfer to another space if I find out that the one I am in does not suit my needs?
Yes you can and your monthly unit rental amount will be altered to suit the size you move into.
What is the minimum time I can store with you?
1 day but we generally have a minimum charge of 1 month rent. We may reduce the minimum charge in certain circumstances. Please contact us for further information.
What do I need to do to move out?
We just ask that you give us 7 days notice on your move out. Within 7 days of you moving out, we will also refund any money that you have paid in advance.
Are you accepting deliveries?
Yes, we accept deliveries and send you an SMS when it arrives. This is offered to you as a Free Service and no responsibility is taken for short, damaged or undelivered items.
Security Related
When can I get to my things?
Refer to our Contact Us page for current access times.
Can someone else access my space?
Only with written authority from you, we will allow someone else to access your space and so long as they also have a key.
How do I get my things to you?
You can bring them down yourself in your own vehicle, borrow our free trailer or use our Free Move in Truck*. Alternatively, we can recommend quality and reliable local removalists to help you with your move.
